Terms of Service
Last Updated: February 22, 2026
Introduction
SHIFT Your Journey Mental Health Counseling, PLLC ("we," "our," or "us") is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information. This page explains both our Privacy Policy and Terms of Service.
By accessing or using our website, services, or communication systems, you agree to be bound by these Terms of Service.
If you do not agree with these terms, please do not use our website or services.
Eligibility and Age Restriction (18+)
Our website and services are intended for individuals who are at least eighteen (18) years of age.
By using our website or services, you represent and warrant that:
• You are at least 18 years old
• You have the legal capacity to enter into these Terms
• All information you provide is truthful and accurate
If you are under the age of 18, you may only use our services with the involvement and consent of a parent or legal guardian, and we reserve the right to refuse service where appropriate consent is not provided.
Information We Collect
We may collect personal information when you interact with our website, submit a form, book an appointment, or communicate with us, including:
• Name
• Email address
• Phone number
• Appointment or inquiry details
• Website usage data (such as cookies and analytics)
How We Use Your Information
We use the information you provide to:
• Respond to inquiries
• Schedule and manage appointments
• Provide services and customer support
• Send appointment confirmations and reminders
• Communicate service-related updates
SMS Communications
If you provide your phone number, you consent to receive SMS messages from SHIFT Your Journey Mental Health Counseling, PLLC related to your inquiry, appointments, and services you have requested.
Message frequency varies based on interaction.
Message and data rates may apply.
You may opt out at any time by replying STOP.
For assistance, reply HELP or contact us using the contact information listed below.
Consent to receive SMS messages is not required to receive services.
We do not sell, rent, or share your mobile phone number with third parties for marketing purposes.
Carrier Liability Disclaimer
Mobile carriers are not liable for delayed or undelivered messages.
SHIFT Your Journey Mental Health Counseling, PLLC is not responsible for any delays, delivery failures, or technical issues related to SMS messages caused by mobile carriers, wireless providers, or third-party service platforms.
Message delivery is subject to effective transmission by your mobile carrier and network availability.
Communications Consent
By submitting your contact information through our website, forms, or scheduling tools, you consent to receive communications from us via email and SMS related to your inquiry, appointments, and care coordination.
Consent to receive communications is not a condition of receiving services.
Third-Party Services
We may use trusted third-party providers, including GoHighLevel and other secure service platforms, for:
• Scheduling
• Communication
• Website hosting
• Analytics
• Customer relationship management
These providers are granted access only to the information necessary to perform their services and are required to maintain confidentiality and reasonable security safeguards.
Data Protection
We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, loss, or disclosure.
However, no system can guarantee absolute security.
User Responsibilities
By using our website and services, you agree:
• To provide accurate and truthful information
• Not to misuse or attempt to interfere with our systems
• Not to use our website or services for unlawful purposes
Limitation of Liability
To the fullest extent permitted by law, SHIFT Your Journey Mental Health Counseling, PLLC shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:
• Use of our website
• Use of our services
• Communication failures
• SMS delivery issues
• Third-party platform failures
Your use of our website and services is at your own risk.
Modifications to These Terms
We reserve the right to update or modify these Terms of Service at any time.
Changes will be posted on this page with an updated effective date.
Your continued use of the website or services constitutes acceptance of any updated terms.
Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of New York.
Contact Information
SHIFT Your Journey Mental Health Counseling, PLLC
75 S. Broadway, 4th Floor
White Plains, NY 10601
Phone: 914-221-3200
Email: [email protected]
Website: www.shiftyourjourney.com